Shipping Policy

Last Updated: July 18, 2026

Thank you for shopping with [Your Store Name]. We are committed to delivering your orders safely and on time. Please read our shipping policy before placing an order.

1. Order Processing

• All orders are processed within 1–2 business days after your order is confirmed.

• Orders placed on Sundays or public holidays will be processed on the next business day.

• During sales or peak shopping seasons, processing may take an additional 1–2 business days.

2. Shipping Coverage

We currently deliver to all major cities and most towns across Pakistan.

Delivery is available through our trusted courier partners, including:

• TCS

• Leopard Courier

• M&P Courier

• Call Courier

• Pakistan Post (where available)

3. Delivery Time

Estimated delivery times are:

• Major Cities (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar): 2–4 business days

• Other Cities and Towns: 3–6 business days

• Remote Areas: 5–8 business days

Please note that delivery times are estimates and may vary due to weather conditions, courier delays, or public holidays.

4. Shipping Charges

Shipping charges are calculated during checkout.

Example:

• Standard Shipping: Rs. 250

• Free Shipping on orders above Rs. 5,000

(Modify these amounts according to your business.)

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) across most locations in Pakistan.

Please ensure someone is available to receive and pay for the order at the delivery address.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (if available).

You can use the tracking number to monitor your shipment through the courier's tracking service.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

If you need to change your address after placing an order, please contact us immediately. Address changes may not be possible after the order has been dispatched.

8. Failed Delivery Attempts

If the courier cannot deliver your order because:

• The customer is unavailable,

• The address is incorrect, or

• The package is refused,

the order may be returned to us. Additional shipping charges may apply if the order needs to be sent again.

9. Damaged or Missing Items

If your order arrives damaged or an item is missing, please contact us within 48 hours of receiving your order.

Please include:

• Your order number

• Photos of the package and damaged product (if applicable)

We will review your request and provide a suitable solution.

10. Delivery Delays

Unexpected delays may occur due to:

• Public holidays

• Weather conditions

• Courier operational issues

• Political or security situations

• Natural disasters

We appreciate your patience if such circumstances affect delivery times.

11. Contact Us

If you have any questions regarding shipping, please contact us:

Email: support@[yourstore].com

Phone/WhatsApp: +92 XXX XXX XXXX

Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM (Pakistan Standard Time)